FAQs - omega

Frequently Asked Questions

If you can’t find the answer to your question below, please contact our office directly.

Architectural

A survey is a notarized document that shows not only your property lines, but also contains information about any easements, buffers, or impervious restrictions for your lot. You should have received a copy of this when you closed on your home. If you don’t have one, you will need to contact a local engineering firm or your builder to have one done. For most architectural requests, a copy of your survey is a requirement. We do not have copies of surveys in our office.

For most communities, the Board or Architectural Committee has up to 30 days to reach a decision regarding architectural requests—some have up to 60. It’s important to remember that the Board and committees are comprised of volunteers. Many of them choose to only meet once a month and review all of the community’s requests at that time. You should never book a contractor before receiving notification of Board approval. As soon as we have a decision regarding your request, we (Omega) will notify you by phone or email. You will also receive a letter in the mail for your records.

General HOA Questions

Typically, assessments cover the expenses for insurance and the repair and maintenance of common areas, including: water and electricity, clubhouses, pools, entry features, storm water detention/retention ponds, and drainage facilities. Your assessments may cover more or less, though, especially if you live in a townhome, so please refer to your community’s legal documents for more specific information.

All communication should come through Omega. In most cases, we can answer any questions or address any concerns homeowners have. Please feel free to email your community manager, community assistant or email your concern to info@omegamgmt.com. If it’s something that does require Board attention, we can forward it over to them and get back to you with their response. If you have a lengthy concern, you are always welcome to write a letter to the Board, which Omega will deliver on your behalf.

General Omega Questions

You can think of us as the administrative arm of the Board of Directors. We manage the Association finances, and work at the direction of the Board to enforce the community’s legal documents. We do not get involved in neighbor-to-neighbor disputes, nor do we manage Neighborhood Watch groups. Safety concerns should always be reported to the appropriate authority, such as the local police department or animal control. You can visit our Helpful Links section to find the contact information for these (and other) departments in your town/city.

Violations

When you purchased your home, you entered into an agreement with the Association to keep your house in compliance with the standards put forth in the community’s legal documents. These standards are in place to help keep home values in your community as high as possible. Our community managers tour once a month to make sure all properties are kept in compliance. If your property is found to be in violation, you will be sent a notice on behalf of the Board of Directors explaining the violation and what you can do to fix it.