Frequently Asked Questions
If you can’t find the answer to your question below, please contact our office directly.
Before making any exterior changes to your home or property, you will need to review your community’s Declaration of Covenants and/or Architectural Guidelines. You can either submit your Architectural Review Form online through your community portal or print and mail your document. Visit your community through the web portal for detailed instructions.
General HOA Questions
If your community is still being built out, then your Board of Directors is likely run by the developer or declarant, per your community’s legal documents. If not, then your Board of Directors likely consists of neighbors within your community. You can find their names and address on your community’s website.
All communication should come through Omega. In most cases, we can answer any questions or address any concerns homeowners have. Please feel free to email your community manager, community assistant or email your concern to firstname.lastname@example.org. If it’s something that does require Board attention, we can forward it over to them and get back to you with their response. If you have a lengthy concern, you are always welcome to write a letter to the Board, which Omega will deliver on your behalf.
Some boards meet monthly, others quarterly, or some just meet as necessary. Not all meetings will have an open forum for homeowners to attend. If you’d like to sit in or be placed on the agenda, please call or email our office to find out what your options are. Alternately, you are always welcome to write a letter to the Board for their review at the next scheduled meeting.
You can pay by eCheck or credit card through your community portal. If you prefer to pay by check, it should be mailed to the following address:
PO Box 97783
Raleigh, NC 27624
General Omega Questions
Yes, the transfer fee is $125 for all of our communities.
You can think of us as the administrative arm of the Board of Directors. We manage the Association finances, and work at the direction of the Board to enforce the community’s legal documents. We do not get involved in neighbor-to-neighbor disputes, nor do we manage Neighborhood Watch groups. Safety concerns should always be reported to the appropriate authority, such as the local police department or animal control. You can visit our Helpful Links section to find the contact information for these (and other) departments in your town/city.
When you purchased your home, you entered into an agreement with the Association to keep your house in compliance with the standards put forth in the community’s legal documents. These standards are in place to help keep home values in your community as high as possible. Our community managers tour once a month to make sure all properties are kept in compliance. If your property is found to be in violation, you will be sent a notice on behalf of the Board of Directors explaining the violation and what you can do to fix it.
If you are unable to correct the violation for any reason, it’s best to call our office, email your community manager or email email@example.com and let us know. If your property continues to be in violation and we don’t hear from you, then the violation will be escalated, which could lead to fines per the community’s legal documents.
Likely, yes. Our managers tour once a month, at which time we send out violation notices. Unfortunately, not all homeowners take immediate action upon receipt. The Association is legally bound to follow a specific procedure in these cases, so please be patient while we work with the homeowner to correct the issue.